Quick support, clear steps, and fast resolution for digitizing & vector services.
At Threadyze, we take every complaint seriously. Most issues are resolved quickly with a corrected file, revision, or alternate format. Below is our simple complaint-handling process.
Email us at threadyze@gmail.com with your order details.
Please attach a screenshot or short video showing the problem: error message, wrong format, size panel, stitch preview, or output result. This helps us diagnose faster.
We will provide revisions such as: resizing, format change (DST/PES/JEF/EXP etc.), stitch/path cleanup, or corrected exports — until the file is production-ready.
If the issue is complex, we may ask for additional details (machine type, hoop size, fabric, or required print size) to resolve it correctly.
If the problem cannot be resolved after fixes, we will handle it according to our Return & Refund Policy.
Send your complaint to our email and we’ll assist you quickly.
