This Privacy Policy explains how Threadyze collects, uses, and protects your
information when you visit our website or purchase our digital services
(Embroidery Digitizing & Vector Art).
Information We Collect
- Personal Information: Name, email address, and any details you provide when placing an order or contacting us.
- Order Information: Artwork/files you upload, requested format/size, and order notes.
- Payment Information: Payments are handled by trusted payment providers. We do not store full card details on our servers.
- Device & Usage Data: Basic information like IP address, browser type, and pages visited (for security and analytics).
How We Use Your Information
- To process orders and deliver your digital files/services.
- To communicate about revisions, updates, support, and order status.
- To improve website performance, security, and user experience.
- To prevent fraud, misuse, or unauthorized access.
Cookies
We may use cookies to help the website function properly and improve your experience.
You can disable cookies in your browser settings, but some site features may not work correctly.
Sharing Your Information
We do not sell your personal data. We may share limited information only with trusted third parties
when necessary, such as:
- Payment providers to complete transactions.
- Analytics/security tools to monitor performance and protect against abuse.
File Privacy (Your Artwork)
Important: Your uploaded artwork and project files are treated as private.
We use them only to complete your order and support revisions.
Data Retention
We keep order details and communication for record-keeping and support.
If you want your data removed (where possible), you may request it via email.
Your Rights
- Request access to your stored data.
- Request correction of inaccurate information.
- Request deletion (subject to legal/record requirements).
Security
We use reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, contact us anytime.
